--- title: "Pet Poison Control by Country: Who to Call, What It Costs" url: https://pawmultiverse.com/pet-poison-control-by-country/ description: "A worldwide directory of veterinary poison services: the number, the hours, the fee, and whether they take calls from owners or only from vets." source: Paw Multiverse (https://pawmultiverse.com), free to cite with a link --- # Pet Poison Control by Country: Who to Call, and What It Costs Published by Paw Multiverse (A.I.T. Multiverse Consulting Ltd) · Last updated 13 August 2026 *Compiled 11 August 2026. Every number below was read from the website of the organisation that operates the service, on that date, unless the row says otherwise. Nothing here is advice about treating an animal, it is a directory of who to call.* **If your animal has swallowed something and you are reading this now:** the fastest correct action in almost every country is to phone a veterinarian. Find your country in the table below for the poison service, if one exists where you are. In most of the world one does not, and that is worth knowing before you need it. People searching for help after a pet swallows something usually find American phone numbers, because the American services publish the most. Those numbers are chargeable and, outside North America, often useless. This page is the directory we could not find anywhere else: **who answers the phone in each country, whether they will speak to you or only to your vet, and what it costs.** **The most useful finding is a negative one.** Four national poison centres, Sweden, Norway, Denmark and Finland, state in writing that they do **not** answer questions about animals. Publishing their numbers, as many directories do, sends someone to a line that will turn them away in an emergency. We publish the refusal instead. ## The directory Fees are quoted exactly as the operator publishes them, in the operator’s own currency. We do not convert them. Where an operator publishes no fee, the cell says so, even where a figure is widely circulated elsewhere, which is the case for two of the best-known services. **34 countries, 43 services.** Grouped by country. Every row names the operator and links to the page it was read from. Countries where the national poison centre states in writing that it does NOT take animal calls Australia, Denmark, Finland, Israel, New Zealand, Norway, Sweden. In these countries the number most people know is the wrong number for an animal. Contact a veterinarian or an emergency veterinary hospital instead. Countries where the poison centre mentions animals, but means something else Austria, Brazil, Ireland, Portugal, Slovakia. Each of these publishes a scope listing "animals" as a *cause* of poisoning in people, meaning snakes, scorpions and stinging insects, not as the patient. Nothing on those pages looks wrong to an owner scanning them in a hurry, which is what makes this worth stating. ### Argentina Centro Nacional de Intoxicaciones Hospital Nacional Profesor Alejandro Posadas Phone: **0800 333 0160** Hours: 24 hours, every day of the year Fee: not published Who it will speak to: public and health professionals Case number issued: not published No statement either way about animal calls was found on the operator's own page. [Source](https://www.argentina.gob.ar/salud/hospital-nacional-posadas/intoxicaciones) ### Australia Animal Poisons Centre Animal Poisons Centre Phone: **1300 869 738** Hours: 24 hours, 7 days Fee: AUD 89 plus GST for a non-member case consultation Who it will speak to: veterinary teams only Case number issued: not published [Source](https://animalpoisonscentre.com.au/pages/contact) Animal Poisons Helpline a registered Australian charity Phone: **1300 869 738** Hours: 24/7 Fee: the operator publishes two conflicting answers. Its home page says consultations are available from AUD 75; its own news pages describe the service as free. Ask when you call. Who it will speak to: pet owners Case number issued: not published [Source](https://www.animalpoisons.com.au/) Poisons Information Centre (the national 13 11 26 line) NSW Poisons Information Centre, Sydney Children's Hospitals Network THIS SERVICE DOES NOT TAKE ANIMAL CALLS. humans only The number is **13 11 26 (within Australia)**, and it will refer you elsewhere. Contact a veterinarian or an emergency veterinary hospital instead. THIS SERVICE DOES NOT TAKE ANIMAL CALLS. The operator states: "Our service is for humans only, please refer to the Animal Australian Poisons Helpline 1300 TOX PET (1300 869 738) or your veterinarian for any animal enquiries." This is the number most Australians are taught, so it is the most likely wrong call in an emergency. [Source](https://www.poisonsinfo.nsw.gov.au/about) ### Austria Vergiftungsinformationszentrale Gesundheit Oesterreich GmbH CAUTION. THIS SERVICE IS NOT KNOWN TO TAKE ANIMAL CALLS. It publishes a scope that mentions animals, but as a cause of poisoning in people, not as the patient. The number is **01 406 43 43**, hours 24/7. Whether it will help with a poisoned animal is not published either way. Contact a veterinarian or an emergency veterinary hospital instead. The published scope lists the trigger of poisoning as "Pflanzen, Tiere oder unbekannte Stoffe" - plants, animals or unknown substances. Animals appear as a cause, not as the patient. No statement was found either way about calls concerning an animal patient. [Source](https://goeg.at/Vergiftungsinformation) ### Belgium Antigifcentrum / Centre Antipoisons the Belgian poison centre, federally funded Phone: **070 245 245; Luxembourg 80025500** Hours: for animal questions only: weekdays 08:00 to 22:00; weekends and public holidays 10:00 to 22:00 Fee: not published Who it will speak to: the public, with two caveats the centre states itself: it is not funded for animal work, and calls about people take priority Case number issued: not published [Source](https://www.antigifcentrum.be/dieren/) ### Brazil Disque-Intoxicacao Anvisa and the Ministry of Health, through the Renaciat network of 36 regional CIATox centres CAUTION. THIS SERVICE IS NOT KNOWN TO TAKE ANIMAL CALLS. It publishes a scope that mentions animals, but as a cause of poisoning in people, not as the patient. The number is **0800 722 6001**, hours 24 hours, all year. Whether it will help with a poisoned animal is not published either way. Contact a veterinarian or an emergency veterinary hospital instead. The published scope includes "animais peconhentos", which means venomous animals: snakes, scorpions and spiders that poison PEOPLE. It does not mean poisoned pets. No statement was found either way about calls concerning an animal patient. [Source](https://www.gov.br/anvisa/pt-br/assuntos/farmacovigilancia/renaciat) ### Canada Animal Poisons Helpline (Canadian line) Animal Poisons Centre Phone: **+1 917 722 5958** Hours: not published for the Canadian line Fee: not published for the Canadian line Who it will speak to: public and veterinarians Case number issued: not published The operator publishes the number without hours or fees. [Source](https://animalpoisons.com.au/contact/) Pet Poison Helpline SafetyCall International LLC, a commercial company Phone: **(855) 764-7661** Hours: 24/7, 365 days Fee: USD 89 per incident Who it will speak to: public and veterinarians Case number issued: yes [Source](https://www.petpoisonhelpline.com/about/) ### Chile CITUC Toxicologico Pontificia Universidad Catolica de Chile Phone: **+56 2 2635 3800** Hours: 24 hours, 365 days Fee: free. The operator states the service is free to the whole community. Who it will speak to: public and veterinarians Case number issued: not published Confirmed by a peer-reviewed study of CITUC's own call records, published in Revista de Toxicologia in 2015: 3,261 veterinary consultations between 2006 and 2013, of which 74.3 per cent came from owners and 24.7 per cent from veterinary professionals. The operator's current website does not itself state an animal policy. [Source](https://cituc.uc.cl/cituc-asistrencial/cituc-toxicologico/) ### Croatia Centar za kontrolu otrovanja Institut za medicinska istrazivanja i medicinu rada Phone: **+385 1 2348 342** Hours: 24 hours, 7 days Fee: not published Who it will speak to: public and health professionals Case number issued: not published The operator's page makes no mention of animals in any capacity. [Source](https://www.imi.hr/en/poison-control-centre/) ### Czechia Toxikologicke informacni stredisko (TIS) Klinika pracovniho lekarstvi, Vseobecna fakultni nemocnice and the 1st Faculty of Medicine, Charles University Phone: **+420 224 919 293; +420 224 915 402; backup +420 725 103 658** Hours: 24 hours a day Fee: not published Who it will speak to: public and health professionals Case number issued: not published Explicit. The operator states that lay and medical enquiries about acute poisoning of people AND ANIMALS are handled on its direct lines, 24 hours a day. [Source](https://www.tis-cz.cz/index.php/kontakty) ### Denmark Giftlinjen Bispebjerg Hospital THIS SERVICE DOES NOT TAKE ANIMAL CALLS. States in writing that it does not advise on animal poisonings. Contact a veterinarian. Contact a veterinarian or an emergency veterinary hospital instead. [Source](https://www.bispebjerghospital.dk/giftlinjen/) ### Ecuador CIATOX Direccion Nacional de Centros Especializados, Ministerio de Salud Publica Phone: **1800 836366 (1800-VENENO)** Hours: 24 hours, 7 days Fee: free Who it will speak to: public and health professionals Case number issued: not published No statement either way about animal calls was found on the operator's own page. [Source](https://www.salud.gob.ec/centro-de-informacion-y-asesoramiento-toxiocologico/) ### Finland Myrkytystietokeskus HUS Helsinki University Hospital THIS SERVICE DOES NOT TAKE ANIMAL CALLS. Directs animal questions to your own vet or a vet on call. Contact a veterinarian or an emergency veterinary hospital instead. [Source](https://www.hus.fi/en/patient/hospitals-and-other-units/poison-information-center) ### France CAPAE-Ouest Oniris VetAgroBio Nantes Phone: **02 40 68 77 40** Hours: 08:30 to 24:00, 7 days Fee: described as free by the national veterinary order, not by CAPAE itself Who it will speak to: public and veterinarians, per the veterinary order Case number issued: not published [Source](https://www.veterinaire.fr/je-suis-proprietaire-danimaux/les-contacts-durgence/centres-anti-poison) CNITV a non-profit association at VetAgro Sup, founded 1976 Phone: **04 78 87 10 40** Hours: 7 days a week, 08:30 to midnight Fee: not published; funded by veterinary subscriptions and donations Who it will speak to: public and veterinarians. The operator states 45 per cent of calls come from private individuals. Case number issued: not published [Source](https://www.cnitv.fr/centre-anti-poison) ### Germany Giftinformationszentrum-Nord Universitaetsmedizin Goettingen, for four federal states Phone: **+49 551 19240** Hours: around the clock, including nights, weekends and public holidays Fee: not published Who it will speak to: public and veterinarians. This is a human poison centre that does advise on animals: it recorded 1,252 animal cases in 2024 in its own annual report, although its public pages never mention animals. Case number issued: not published [Source](https://www.giz-nord.de/kontakt/) ### Hungary Egeszsegugyi Toxikologiai Tajekoztato Szolgalat (ETTSZ) Nemzeti Nepegeszsegugyi es Gyogyszereszeti Kozpont Phone: **06 80 201 199 (free, within Hungary); +36 1 476 6464 (standard rate, from abroad)** Hours: 24 hours, 7 days Fee: the 06 80 number is free within Hungary Who it will speak to: public and health professionals Case number issued: not published No statement either way about animal calls was found on the operator's own page. [Source](https://www.nngyk.gov.hu/index.php/hu/egeszsegugyi-toxikologiai-tajekoztato-szolgalat) ### Iceland Dyralaeknir a vakt (veterinarian on call) Matvaelastofnun, the Icelandic Food and Veterinary Authority Phone: **+354 530 4888 (capital region); +354 878 0800 (west); other regions publish named duty vets across 13 zones** Hours: weekdays 17:00 to 08:00, and from 17:00 Friday to 08:00 Monday Fee: not published Who it will speak to: animal owners Case number issued: not applicable This is not a poisons centre. It is the national out-of-hours veterinary rota, which is what an owner in Iceland needs instead. Iceland has no dedicated animal poisons line. [Source](https://www.mast.is/is/dyraeigendur/dyr-i-neyd/dyralaeknir-a-vakt) ### Ireland National Poisons Information Centre Beaumont Hospital, Dublin CAUTION. THIS SERVICE IS NOT KNOWN TO TAKE ANIMAL CALLS. It publishes a scope that mentions animals, but as a cause of poisoning in people, not as the patient. The number is **01 809 2166 for the public**, hours public line 08:00 to 22:00 daily; professional line 24 hours. Whether it will help with a poisoned animal is not published either way. Contact a veterinarian or an emergency veterinary hospital instead. The centre publishes a plant-safety page addressed to pet owners, which reads as pet coverage. That page itself only says "consult your vet". No statement was found that the centre takes calls about a poisoned animal. For Ireland, the Veterinary Poisons Information Service line is the animal route. [Source](https://poisons.ie/contact-us/) Veterinary Poisons Information Service VPIS Global Phone: **0124 751 71** Hours: 24 hours, 365 days Fee: annual membership as above Who it will speak to: veterinary professionals only. We found no public-facing pet poison line for Ireland: an owner's route is their vet calling this number. Case number issued: not published [Source](https://www.vpisglobal.com/) ### Israel Israel Poison Information Center Ministry of Health, at Rambam, Haifa THIS SERVICE DOES NOT TAKE ANIMAL CALLS. animal poisoning is not handled, on the page read The number is **04-7771900**, and it will refer you elsewhere. Contact a veterinarian or an emergency veterinary hospital instead. The operator publishes no animal policy. Its own annual report records veterinarians as 27 callers, 0.1 per cent of the total, which indicates the line is not a normal route for animal cases. [Source](https://www.rambam.org.il/) ### Italy Centro Antiveleni di Milano Ospedale Niguarda, Milan Phone: **02 661 010 29** Hours: 24 hours Fee: not published Who it will speak to: public and veterinarians, both listed explicitly by the hospital Case number issued: not published [Source](https://www.ospedaleniguarda.it/in-evidenza/leggi/centro-antiveleni) ### Japan Poison 110 Japan Poison Information Center, a public-interest foundation Phone: **072-727-2499 Osaka; 029-852-9999 Tsukuba** Hours: published as 365 days, 24 hours Fee: free for the public; JPY 2000 per case for medical institutions Who it will speak to: animal policy not published Case number issued: not published [Source](https://www.j-poison-ic.jp/) ### Netherlands Nationaal Vergiftigingen Informatie Centrum UMC Utrecht Phone: **088 755 8000** Hours: 24 hours, 7 days Fee: not published Who it will speak to: professional care providers only, including for animals. A pet owner cannot call; their vet can, and veterinary enquiries are 19 per cent of the centre's phone traffic. Case number issued: not published [Source](https://nvic.umcutrecht.nl/nvic/nl/contact) ### New Zealand Animal Poisons Helpline a registered Australian charity Phone: **0800 869 738** Hours: 24/7 Fee: the operator publishes two conflicting answers; ask when you call Who it will speak to: pet owners; a separate line exists for veterinarians Case number issued: not published [Source](https://www.animalpoisons.com.au/) National Poisons Centre University of Otago THIS SERVICE DOES NOT TAKE ANIMAL CALLS. humans only The number is **0800 764 766 (0800 POISON)**, and it will refer you elsewhere. Contact a veterinarian or an emergency veterinary hospital instead. THIS SERVICE DOES NOT TAKE ANIMAL CALLS. The operator states: "The National Poisons Centre are not experts in animal poisonings." It refers callers to 0800 869 738. [Source](https://www.poisons.co.nz/animal-helpline/) ### Norway Giftinformasjonen Folkehelseinstituttet THIS SERVICE DOES NOT TAKE ANIMAL CALLS. States in writing that it does not answer enquiries about animals. Its own instruction is to contact a veterinarian. It does publish written guidance on toxins for dogs and cats. Contact a veterinarian or an emergency veterinary hospital instead. [Source](https://www.helsenorge.no/giftinformasjon/hund-og-katt/) ### Poland Five regional poison centres regional hospitals Phone: **+48 58 682 19 39 Gdansk; +48 32 368 22 10 Sosnowiec; +48 22 619 66 54 Warsaw; +48 71 343 30 08 Wroclaw; +48 81 537 40 80 Lublin** Hours: 24 hours Fee: not published Who it will speak to: UNVERIFIED. These numbers were found only on a third-party professional listing, not on the operators own sites. Animal policy is not published. Case number issued: not published [Source](https://eapcct.org/poland/) ### Portugal CIAV INEM, the national emergency medical institute CAUTION. THIS SERVICE IS NOT KNOWN TO TAKE ANIMAL CALLS. It publishes a scope that mentions animals, but as a cause of poisoning in people, not as the patient. The number is **800 250 250**, hours 24 hours, 7 days. Whether it will help with a poisoned animal is not published either way. Contact a veterinarian or an emergency veterinary hospital instead. The published scope reads "produtos naturais, plantas ou animais", and is followed immediately by first aid for bee, wasp, scorpion, viper and weever-fish stings. Animals appear as a cause of poisoning in people, not as the patient. No statement was found either way about calls concerning an animal patient. [Source](https://www.inem.pt/category/servicos/centro-de-informacao-antivenenos/) ### Singapore Animal Poisons Centre Animal Poisons Centre, Australia Phone: **3106 4216** Hours: not published for Singapore Fee: not published for Singapore Who it will speak to: scope for Singapore not published Case number issued: not published [Source](https://animalpoisonscentre.com.au/pages/contact) ### Slovakia Narodne toxikologicke informacne centrum (NTIC) Univerzitna nemocnica Bratislava CAUTION. THIS SERVICE IS NOT KNOWN TO TAKE ANIMAL CALLS. It publishes a scope that mentions animals, but as a cause of poisoning in people, not as the patient. The number is **+421 2 5477 4166; +421 911 166 066**, hours 24 hours, 7 days. Whether it will help with a poisoned animal is not published either way. Contact a veterinarian or an emergency veterinary hospital instead. The published scope reads "poisoning by ... mushrooms, plants, animals and illicit drugs". Animals appear as a cause, not as the patient. No statement was found either way about calls concerning an animal patient. [Source](https://ntic.sk/en/about-ntic/) ### South Africa Western Cape Poisons Telephone Service Red Cross Children's Hospital with UCT Phone: **+27 861 555 777** Hours: 24 hours Fee: not published Who it will speak to: animal scope is not addressed by the operator Case number issued: not published [Source](https://www.afritox.co.za/) ### Spain Servicio de Informacion Toxicologica Instituto Nacional de Toxicologia, Ministry of Justice Phone: **91 562 04 20** Hours: 24 hours, 365 days Fee: not published Who it will speak to: general line open to the public. Animal scope is not stated by the institute. Case number issued: not published [Source](https://www.mjusticia.gob.es/es/institucional/organismos/instituto-nacional/servicios/servicio-informacion/servicio-informacion1) ### Sweden Giftinformationscentralen Lakemedelsverket THIS SERVICE DOES NOT TAKE ANIMAL CALLS. This centre stopped answering questions about poisoned animals on 1 July 2018 and says so in writing. Its own instruction is to contact a veterinarian or animal hospital. Contact a veterinarian or an emergency veterinary hospital instead. [Source](https://giftinformation.se/las-mer/husdjur/) ### Switzerland Tox Info Suisse a private non-profit foundation Phone: **145 within Switzerland; +41 44 251 51 51 from abroad** Hours: 24/7 Fee: its own pages are titled free information Who it will speak to: public and veterinarians. It runs a dedicated animal-poisoning page inviting owners to call. Case number issued: not published [Source](https://www.toxinfo.ch/tiervergiftung_en) ### Thailand Ramathibodi Poison Center Faculty of Medicine Ramathibodi Hospital, Mahidol University Phone: **1367 (within Thailand)** Hours: 24 hours Fee: not published Who it will speak to: public and veterinary professionals Case number issued: not published The centre's own 2026 published research describes it as providing nationwide 24-hour telephone consultation on animal poisoning to veterinary professionals and the general public. [Source](https://www.rama.mahidol.ac.th/poisoncenter/en/contactus) ### United Kingdom Animal PoisonLine Veterinary Poisons Information Service Phone: **01202 509 000** Hours: 24 hours Fee: GBP 35 between 08:00 and 20:00 on weekdays; GBP 45 at all other times including bank holidays Who it will speak to: pet owners only Case number issued: not published [Source](https://www.animalpoisonline.co.uk/) Veterinary Poisons Information Service VPIS Global Phone: **020 7305 5055** Hours: 24 hours, 365 days Fee: annual membership GBP 246.00 to GBP 1820.40 plus VAT Who it will speak to: veterinary professionals only. Pet owners are redirected to Animal PoisonLine. Case number issued: not published [Source](https://www.vpisglobal.com/) ### United States Animal Poisons Helpline (US line) Animal Poisons Centre Phone: **+1 917 722 5958** Hours: not published for the US line Fee: not published for the US line Who it will speak to: public and veterinarians Case number issued: not published A third US route alongside the ASPCA centre and the Pet Poison Helpline. The operator publishes the number without hours or fees. [Source](https://animalpoisons.com.au/contact/) ASPCA Animal Poison Control Center ASPCA, a charity Phone: **(888) 426-4435** Hours: 24 hours, 365 days Fee: not published by the operator. The ASPCA states only that a consultation fee may apply. Who it will speak to: public and veterinarians Case number issued: yes [Source](https://www.aspca.org/pet-care/animal-poison-control) Pet Poison Helpline SafetyCall International LLC, a commercial company Phone: **(855) 764-7661** Hours: 24/7, 365 days Fee: USD 89 per incident, covering the first call and all follow-ups on that case Who it will speak to: public and veterinarians Case number issued: yes [Source](https://www.petpoisonhelpline.com/faq/) This is contact information only. It contains no veterinary advice, no doses, no treatment guidance and no toxicity thresholds. If an animal is unwell, a veterinarian is the correct first call in every country. Do not substitute a number from another country: fees, hours and scope differ, and several national centres refuse animal calls entirely. ### Two fees we are deliberately leaving blank **The ASPCA Animal Poison Control Center.** Nearly every directory online states a figure. The ASPCA does not. We read three of its own pages and all three say only that a consultation fee may apply. We are not going to publish a number the operator does not stand behind, if you call, ask what it costs. **The Australian and New Zealand public helpline.** Its own home page advertises consultations “available from $75 AUD” while its own news pages describe the service as free. That looks like a change of pricing with older pages left standing. Either could be current. Ask when you call. [Download the whole directory as a free CSV (CC BY 4.0)](https://pawmultiverse.com/wp-content/uploads/2026/08/pet-poison-control-2026.csv), reuse it, embed it, build on it. Attribution to Paw Multiverse is all we ask. ## Countries where the poison centre will not help you This is the section that matters most, because publishing these numbers as if they were pet lines is actively harmful. **In Sweden, Norway, Denmark and Finland the national poison centre states in writing that it does not answer questions about animals.** In all four, the operator’s own instruction is to contact a veterinarian. Sweden’s withdrawal even carries a date: Giftinformationscentralen stopped answering animal questions on **1 July 2018**. Every one of these is marked in red at the top of the directory above, with the operator’s own wording and the number it will refer you away from. **Australia and New Zealand were added on 12 August 2026**, and Australia matters most: 13 11 26 is the number the entire country is taught, and the operator states in writing that it is for humans only. ## Countries where the human poison centre is the right number The opposite case, and just as poorly known. In these countries there is no dedicated pet line, but the national or regional human poison centre does advise on animals, and in one case it does so without saying anywhere on its public pages that it will. These are marked in green in the directory above, each with the operator’s own confirming wording. Keeping them in the single directory means a country cannot be updated in one place and missed in another. ## Countries where only your vet can call In these countries the service exists but is closed to the public. The owner’s route is to reach a veterinarian, who then calls the service. Knowing this in advance saves a wasted call. Whether a service will speak to an owner directly, or only to a veterinary team, is recorded on the **Who it will speak to** line of each entry in the directory above. That is now kept in one place so it cannot drift. ## Countries we could not confirm We would rather leave these blank than fill them from an aggregator. For each of the following we could not reach the operator’s own site to verify a number, and a wrong number here could cost an animal its life: **Greece, Cyprus, Czechia, Hungary, Romania, South Korea, Hong Kong, India, the United Arab Emirates, Mexico, Argentina, Turkey**, and the Brazilian national line. If you operate a service in one of these countries, or you know of one, write to [paw@aitmultiverse.com](mailto:paw@aitmultiverse.com) with a link to the operator’s own page and we will add it and date the addition. One trap worth naming, because it catches directories repeatedly: in Austria and in Brazil, the poison-centre pages list animals as a *cause* of poisoning, venomous bites and stings. That is not the same as advising on a poisoned pet, and we have not counted it as such. ## What these services report people actually call about Several of them publish their own case data. This is the closest thing to real-world evidence about what pets are actually poisoned by, and it comes from the organisations taking the calls rather than from anyone selling anything. | Operator | What it publishes | Headline figures as published | | --- | --- | --- | | **ASPCA Animal Poison Control Center** | An annual top-ten toxin ranking | In 2025, calls about pets exposed to **more than 376,000 substances**. Over-the-counter medicines **16.9%**, food and drink **16.4%**, chocolate **13.6%**, veterinary products **9.1%**, plants and fungi **7.5%**, rodenticides **6.5%**, household products **6.4%**, insecticides **3.8%**, recreational drugs **1.9%**. It also notes a **400% increase in kratom exposures** in 2025 | | **GIZ-Nord** (Germany) | A full annual report each year with a dedicated animal chapter | 2024: **1,252** animal poisoning and suspected-poisoning cases, dogs 922, cats 253, horses 9, sheep 2, birds 1, other species 65, out of 51,557 total enquiries. This is the richest free dataset we found anywhere, and it is in German only | | **NVIC** (Netherlands) | An annual overview with an animal annex | 2020: **9,056 animals** with 9,548 exposures. Substance split: plants, mushrooms and animals 24%; medicines 23%; food supplements and recreational substances 23% | | **CNITV** (France) | Its call mix | 45% of calls from private individuals, 54% from veterinarians | | **Animal Poisons Centre** (Australia and NZ) | Service metrics | More than **50,000** animal poisoning cases since launching in 2020; over 1,000 Australasian veterinary clinics use it | | **VPIS / Animal PoisonLine** (UK) | Database size and an outcome claim | Over **400,000** past cases. The operator claims it saves 8 out of 10 callers a trip to the vet, that is the operator’s own measure and we report it as their claim | **None of these organisations publishes an API or a machine-readable feed.** The closest is GIZ-Nord’s annual report, which contains tabulated animal data inside a PDF. We checked. One statistic people ask for and nobody publishes: what proportion of calls concern substances the owner did not know were dangerous. No operator publishes it, and we are not going to invent it. ## How this page is made Every phone number here was read from the website of the organisation that operates the service, on 11 August 2026, with one exception that is labelled in the table: the Polish regional centres, which we could only find on a third-party professional listing. Numbers found only on directories, aggregators or other pet sites are not published here, because defunct pet-poison numbers circulate online for years and a wrong number in an emergency is worse than no number. Fees are quoted in the operator’s own currency, exactly as published, and are not converted. Where an operator publishes no fee, or publishes two contradictory fees, we say that rather than pick one. **Paw Multiverse carries no affiliate links and takes no commission from anybody.** Nothing on this page is a recommendation, and none of these services has any relationship with us. This page gives no advice about treating an animal. Corrections are published and dated. If a number here is wrong, [tell us](mailto:paw@aitmultiverse.com).