Compiled 11 August 2026. Every number below was read from the website of the organisation that operates the service, on that date, unless the row says otherwise. Nothing here is advice about treating an animal — it is a directory of who to call.
If your animal has swallowed something and you are reading this now: the fastest correct action in almost every country is to phone a veterinarian. Find your country in the table below for the poison service, if one exists where you are. In most of the world one does not, and that is worth knowing before you need it.
People searching for help after a pet swallows something usually find American phone numbers, because the American services publish the most. Those numbers are chargeable and, outside North America, often useless. This page is the directory we could not find anywhere else: who answers the phone in each country, whether they will speak to you or only to your vet, and what it costs.
The most useful finding is a negative one. Four national poison centres — Sweden, Norway, Denmark and Finland — state in writing that they do not answer questions about animals. Publishing their numbers, as many directories do, sends someone to a line that will turn them away in an emergency. We publish the refusal instead.
The directory
Fees are quoted exactly as the operator publishes them, in the operator’s own currency. We do not convert them. Where an operator publishes no fee, the cell says so — even where a figure is widely circulated elsewhere, which is the case for two of the best-known services.
34 countries, 43 services. Grouped by country. Every row names the operator and links to the page it was read from.
Countries where the national poison centre states in writing that it does NOT take animal calls
Australia, Denmark, Finland, Israel, New Zealand, Norway, Sweden. In these countries the number most people know is the wrong number for an animal. Contact a veterinarian or an emergency veterinary hospital instead.
Countries where the poison centre mentions animals, but means something else
Austria, Brazil, Ireland, Portugal, Slovakia. Each of these publishes a scope listing "animals" as a cause of poisoning in people, meaning snakes, scorpions and stinging insects, not as the patient. Nothing on those pages looks wrong to an owner scanning them in a hurry, which is what makes this worth stating.
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Croatia
Czechia
Denmark
Ecuador
Finland
France
Germany
Hungary
Iceland
Ireland
Israel
Italy
Japan
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Slovakia
South Africa
Spain
Sweden
Switzerland
Thailand
United Kingdom
United States
This is contact information only. It contains no veterinary advice, no doses, no treatment guidance and no toxicity thresholds. If an animal is unwell, a veterinarian is the correct first call in every country. Do not substitute a number from another country: fees, hours and scope differ, and several national centres refuse animal calls entirely.
Two fees we are deliberately leaving blank
The ASPCA Animal Poison Control Center. Nearly every directory online states a figure. The ASPCA does not. We read three of its own pages and all three say only that a consultation fee may apply. We are not going to publish a number the operator does not stand behind — if you call, ask what it costs.
The Australian and New Zealand public helpline. Its own home page advertises consultations “available from $75 AUD” while its own news pages describe the service as free. That looks like a change of pricing with older pages left standing. Either could be current. Ask when you call.
Download the whole directory as a free CSV (CC BY 4.0) — reuse it, embed it, build on it. Attribution to Paw Multiverse is all we ask.
Countries where the poison centre will not help you
This is the section that matters most, because publishing these numbers as if they were pet lines is actively harmful.
In Sweden, Norway, Denmark and Finland the national poison centre states in writing that it does not answer questions about animals. In all four, the operator’s own instruction is to contact a veterinarian. Sweden’s withdrawal even carries a date: Giftinformationscentralen stopped answering animal questions on 1 July 2018.
Every one of these is marked in red at the top of the directory above, with the operator’s own wording and the number it will refer you away from. Australia and New Zealand were added on 12 August 2026, and Australia matters most: 13 11 26 is the number the entire country is taught, and the operator states in writing that it is for humans only.
Countries where the human poison centre is the right number
The opposite case, and just as poorly known. In these countries there is no dedicated pet line, but the national or regional human poison centre does advise on animals — and in one case it does so without saying anywhere on its public pages that it will.
These are marked in green in the directory above, each with the operator’s own confirming wording. Keeping them in the single directory means a country cannot be updated in one place and missed in another.
Countries where only your vet can call
In these countries the service exists but is closed to the public. The owner’s route is to reach a veterinarian, who then calls the service. Knowing this in advance saves a wasted call.
Whether a service will speak to an owner directly, or only to a veterinary team, is recorded on the Who it will speak to line of each entry in the directory above. That is now kept in one place so it cannot drift.
Countries we could not confirm
We would rather leave these blank than fill them from an aggregator. For each of the following we could not reach the operator’s own site to verify a number, and a wrong number here could cost an animal its life: Greece, Cyprus, Czechia, Hungary, Romania, South Korea, Hong Kong, India, the United Arab Emirates, Mexico, Argentina, Turkey, and the Brazilian national line.
If you operate a service in one of these countries, or you know of one, write to paw@aitmultiverse.com with a link to the operator’s own page and we will add it and date the addition.
One trap worth naming, because it catches directories repeatedly: in Austria and in Brazil, the poison-centre pages list animals as a cause of poisoning — venomous bites and stings. That is not the same as advising on a poisoned pet, and we have not counted it as such.
What these services report people actually call about
Several of them publish their own case data. This is the closest thing to real-world evidence about what pets are actually poisoned by, and it comes from the organisations taking the calls rather than from anyone selling anything.
| Operator | What it publishes | Headline figures as published |
|---|---|---|
| ASPCA Animal Poison Control Center | An annual top-ten toxin ranking | In 2025, calls about pets exposed to more than 376,000 substances. Over-the-counter medicines 16.9%, food and drink 16.4%, chocolate 13.6%, veterinary products 9.1%, plants and fungi 7.5%, rodenticides 6.5%, household products 6.4%, insecticides 3.8%, recreational drugs 1.9%. It also notes a 400% increase in kratom exposures in 2025 |
| GIZ-Nord (Germany) | A full annual report each year with a dedicated animal chapter | 2024: 1,252 animal poisoning and suspected-poisoning cases — dogs 922, cats 253, horses 9, sheep 2, birds 1, other species 65, out of 51,557 total enquiries. This is the richest free dataset we found anywhere, and it is in German only |
| NVIC (Netherlands) | An annual overview with an animal annex | 2020: 9,056 animals with 9,548 exposures. Substance split: plants, mushrooms and animals 24%; medicines 23%; food supplements and recreational substances 23% |
| CNITV (France) | Its call mix | 45% of calls from private individuals, 54% from veterinarians |
| Animal Poisons Centre (Australia and NZ) | Service metrics | More than 50,000 animal poisoning cases since launching in 2020; over 1,000 Australasian veterinary clinics use it |
| VPIS / Animal PoisonLine (UK) | Database size and an outcome claim | Over 400,000 past cases. The operator claims it saves 8 out of 10 callers a trip to the vet — that is the operator’s own measure and we report it as their claim |
None of these organisations publishes an API or a machine-readable feed. The closest is GIZ-Nord’s annual report, which contains tabulated animal data inside a PDF. We checked.
One statistic people ask for and nobody publishes: what proportion of calls concern substances the owner did not know were dangerous. No operator publishes it, and we are not going to invent it.
How this page is made
Every phone number here was read from the website of the organisation that operates the service, on 11 August 2026, with one exception that is labelled in the table: the Polish regional centres, which we could only find on a third-party professional listing. Numbers found only on directories, aggregators or other pet sites are not published here, because defunct pet-poison numbers circulate online for years and a wrong number in an emergency is worse than no number.
Fees are quoted in the operator’s own currency, exactly as published, and are not converted. Where an operator publishes no fee, or publishes two contradictory fees, we say that rather than pick one.
Paw Multiverse carries no affiliate links and takes no commission from anybody. Nothing on this page is a recommendation, and none of these services has any relationship with us. This page gives no advice about treating an animal.
Corrections are published and dated. If a number here is wrong, tell us.
